We offer two secure payment methods for your orders:

1. Payment by TWINT
For fast and easy payment, choose the TWINT option when placing your order. Once your order is confirmed, you will receive instructions on how to make your payment via TWINT. Simply follow the steps to complete the transaction.

2. Bank Transfer
If you prefer to make a bank transfer, you will receive the necessary information after validation of your order.

In both cases, the information required for payment will be sent to you after your order has been confirmed. We guarantee the security of your data at every stage of the purchase process.

We promise to ship all orders within 48 hours of confirmation. Delivery is generally made within 2 days of dispatch, anywhere in Switzerland.

Delivery Areas:

We ship exclusively to Switzerland .

Delivery costs:

- Standard delivery: CHF 3.90 for orders under CHF 50.
- Recommended delivery: CHF 6.90 for all orders.
- Free standard delivery: for any order of CHF 50.- or more .

Shipping Method:

Orders are shipped via Swiss Post . We recommend choosing the registered delivery option for increased security.

Loss or Theft of Packages:

Unfortunately, we cannot be held responsible for parcels lost in the mail or stolen from your mailbox . For your peace of mind, we recommend choosing the registered delivery option when ordering.

We are committed to providing you with the highest quality products. However, if you receive a defective or incorrect product, please contact us as soon as possible so we can resolve the situation quickly.

Returns:

Due to the nature of our products (samples), we do not accept returns unless the product is defective or incorrect. If you receive a defective product, we will replace it as soon as possible.

Contact for a problem with your order:

If you notice a problem with your order (incorrect, damaged or defective product), please contact us quickly via:

• By email: info@fragsplit.ch
• Via WhatsApp on our website

We are committed to processing your request quickly in order to provide you with a satisfactory solution.

Return conditions:

If an exceptional return is authorized, the product must be unused and in its original condition, with its packaging intact. Returns must be made within 7 days of receipt of the product. Return shipping costs will be borne by the customer, except in the case of an incorrect or defective product.