Terms and Conditions

Overview

The website www.fragsplit.ch (brand “Fragsplit”) is operated as a sole proprietorship. In these Terms and Conditions, “Fragsplit”, “we”, “us” or “the seller” refers to the operator of the website. By accessing and using this website, you agree to these Terms and Conditions of Sale. These Terms apply to all users of the website, including visitors, customers and any other person who interacts with our services.

By accessing our website, you agree to be bound by these terms. If you do not agree with these terms, you must not use our website or services.

Our store is hosted on Shopify, an e-commerce platform that enables us to sell our products and services.

1. Online Store Terms

By accepting these Terms, you confirm that you have reached the legal age required in your country of residence to make purchases on our website. You agree not to use our products for any illegal or unauthorised purpose and to comply with all applicable laws.

Any breach of these terms may result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to any person at any time.

The information you submit is processed through our Shopify store and our service providers (payment, shipping, email). Payment data is handled by secure payment service providers; Fragsplit does not store your full card numbers.

You agree not to reproduce, copy, duplicate, resell or exploit any part of our services without our prior written permission.

3. Accuracy of Information

We cannot guarantee that the information available on our website is always accurate, complete or current. The information provided is for general guidance only and should not be relied upon as the sole basis for making decisions.

4. Changes to Services and Prices

Prices for our products may change without notice. We also reserve the right to modify or discontinue services at any time without prior notice.

5. Products and Services

Certain offers may be available exclusively online. These products may be available in limited quantities and are subject to our Return Policy.

Returns and refunds are governed exclusively by our Return Policy: items must be unopened and unprimed (never sprayed), and requests must be submitted within 15 days of receipt. We do not offer automatic exchanges.

Photos and illustrations. Images showing original fragrance bottles alongside decants are generated using artificial intelligence. They are provided solely for illustrative and representative purposes. The shape or proportions of bottles and atomizers, labels, as well as the colour, transparency or fill level of the liquid may differ from the actual product.

The colour of the liquid may also vary from one batch to another for the same fragrance and depending on the original bottle used to prepare the decant. These variations do not affect the authenticity of the fragrance.

6. Accuracy of Billing and Account Information

We reserve the right to refuse or limit any order. If changes or cancellations occur, we will inform you using the contact details you provided.

You agree to provide accurate and up-to-date information for all transactions carried out on our website.

7. Third-Party Tools and Services

We may provide you with access to third-party tools or services. We do not control these tools and accept no responsibility for their use. Your use of such tools is entirely at your own risk.

8. Links to Third-Party Websites

Our services may contain links to third-party websites or external content. We are not responsible for the accuracy or availability of such content. We are also not responsible for products, services or transactions provided by third-party websites.

9. User Comments, Feedback and Other Submissions

If you submit ideas, comments or other content, you agree that we may edit, copy, publish or distribute them without restriction. We are not required to compensate you for such contributions.

You must not provide false information or mislead us or third parties regarding the origin of your comments.

10. Personal Information

The submission of your personal information is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

Our website may occasionally contain typographical errors or inaccuracies relating to product descriptions, prices or availability. We reserve the right to correct such errors, modify or update information and cancel orders where necessary.

12. Prohibited Uses

You are prohibited from using our website for illegal purposes, to infringe intellectual property rights, to harass or harm others, or to interfere with the security features of our services.

13. Disclaimer of Warranties and Limitation of Liability

Fragsplit guarantees the authenticity of the fragrances (decants taken from original bottles), subject to the conditions described on the website and in our Return Policy.

However, we do not guarantee that the website will always be available or error-free, that a fragrance will suit your personal preferences, or that photos and illustrations (including AI-generated images) will perfectly represent the product, its shape or the exact colour of the liquid.

To the extent permitted by Swiss law, Fragsplit will not be liable for indirect damages arising from the use of our services.

14. Indemnification

You agree to indemnify and hold Fragsplit harmless from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or applicable laws.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be removed to the extent necessary and the remaining provisions will remain fully effective.

16. Termination

Obligations incurred before termination will survive termination. You may terminate these Terms by ceasing to use our website. We may also terminate the agreement if you fail to comply with these terms.

17. Entire Agreement

These Terms, together with all policies published on our website, constitute the entire agreement between you and Fragsplit.

18. Governing Law

These terms are governed by Swiss law. In the event of a dispute, the competent Swiss courts determined in accordance with applicable law shall have exclusive jurisdiction.

19. Changes to the Terms and Conditions

We reserve the right to update these terms by publishing changes on our website. It is your responsibility to review updates regularly. Your continued use of our website constitutes acceptance of any changes.

20. Contact Information

If you have any questions regarding our Terms and Conditions, please contact us at info@fragsplit.ch — a contact form is also available on the Contact page of our website.