Last updated: March 10, 2025

This Privacy Policy explains how Fragsplit.ch (the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website www.fragsplit.ch (the "Site"), use our services, or otherwise interact with us about the Site (collectively, the "Services"). The term "you" refers to any user of the Services, whether a customer, a site visitor, or any other individual whose data we collect in accordance with this policy.

By accessing our Services, you agree to the collection, use, and sharing of your personal data as described in this policy. If you do not agree to these terms, please do not use our Services.

Changes to the Privacy Policy

We may modify this policy at any time to reflect changes in our practices, legal or regulatory requirements. Any updates will be posted on the Site with an updated revision date.

Collection and Use of Your Personal Information

We collect personal information from various sources to provide our Services to you. This data is used to communicate with you, improve our Services, comply with our legal obligations, and protect our rights and those of our users.

Information We Collect

The types of personal data we collect depend on your interaction with our Site and Services.

Information provided directly by you
We collect the following information that you provide to us through the Services:

• Contact details (name, address, telephone number, email)

• Order details (name, billing and delivery address, payment confirmation, email, phone number)

• Account information (username, password ( stored encrypted ), security questions)

• Correspondence with our customer service

Certain features of the Services may require you to provide this information. Failure to provide this information may limit your access to certain options.

Information collected automatically
We automatically collect certain data about your interaction with the Site (“Usage Data”) through cookies and similar technologies. This includes information about your device, browser, network connection, IP address, and interactions with our Services.

Information from third parties
We may receive information about you from our partners and service providers, including:

• Platforms supporting our site like Shopify

• Payment services (bank details, credit/debit card, billing address) - No external payment service provider is currently operational on fragsplit.ch

• Online Tracking Tools and Advertising

Use of Your Information

We use your information to:

• Provide and manage our Services, process your orders and payments, and track transactions

• Personalize your shopping and browsing experience

• Carry out marketing and promotional activities, including via email, SMS or postal mail

• Ensure the security of our Site and prevent fraud

• Improve our Services and ensure effective customer support

Cookies

We use cookies to optimize our Services, improve your experience, and analyze site usage. Some cookies come from third parties, such as Shopify, to tailor ads and analyze behavior.

You can disable cookies through your browser, but this may impair some of the Site's functionality. Our Site does not respond to browser "Do Not Track" signals.

Sharing Your Information

We share your information in the following cases:

• With service providers (IT management, payment, logistics, customer support)

• With business partners for advertising and promotions

• With our affiliates and within our group of companies
  No affiliates as of 03/10/2025

• In the context of commercial transactions (merger, acquisition)

• To comply with our legal obligations and protect our rights

Categories of Shared Information

Information Category	Recipients
Contact details and identifiers	Service providers, marketing partners, affiliates
Commercial data (orders, customer support)	Service providers
Online activities and network data	Analytics providers, advertisers

We do not sell or share sensitive information without your consent.

Links to Third Party Sites

Our Site may contain links to other non-affiliated sites. We are not responsible for their privacy policies or the security of their content. We recommend that you review their policies before submitting your information to them.

Children's Data Protection

Our Services are not intended for children, and we do not knowingly collect data from them. If you are a parent and would like to delete your child's information, please contact us: info@fragsplit.ch

Data Security and Retention

We take appropriate security measures to protect your data. However, no internet transmission is completely secure. We retain your information for as long as necessary for our business and legal obligations.

Your Rights

Depending on where you live, you may have certain rights regarding your personal data, such as access, rectification, or deletion. Contact us for any requests.

Contact

If you have any questions about this policy, please contact us at:

Fragsplit.ch
Email: info@fragsplit.ch

Thank you for your trust and your visit to our Site.