Frequently asked questions

Yes, 100%. Every decant is taken directly from an original bottle of the brand shown on the product page, including the alternatives (clones), which are genuine perfumes from their own brand.

The juice is neither diluted nor altered: if you already know the perfume, you'll recognise it straight away.

From authorised sources and official retailers, reliable sources I've known for years. All the bottles are part of my personal collection.

Yes. On request, I'll send you the batch code of the original bottle along with photos of the bottle. Write to me with the perfume's name or your order number.

Only when stated on the product page. Otherwise, they are new atomisers into which I transfer the chosen amount from the original bottle. The container changes; the perfume stays exactly the same.

The visuals showing the original bottle next to the decant are AI-generated for illustration, and this is noted on the image. The atomiser's shape, the label or the colour of the liquid may therefore differ slightly from what you receive.

A small amount of perfume transferred from an original bottle into an atomiser. You only pay for the millilitres you want, so you can try a niche perfume without buying the full bottle.

• To test a perfume over several days, on your skin and in real life, rather than on a paper strip in a shop.
• To stop buying bottles you never finish.
• To travel light with several perfumes.
• To discover niche houses you can't find near you.

1 ml, 2 ml, 5 ml and 10 ml. Some perfumes are also available in discovery packs.

You will sometimes find end-of-bottle sizes (for example 0.8 ml) and official brand samples: this is always shown on the product page.

• 1 ml: a first discovery.
• 2 ml: to test over several days, in different situations.
• 5 ml: a perfume you already like, to keep at the office or take on a trip.
• 10 ml: a favourite, for your rotation, or an alternative to a full bottle if you're worried you'll tire of it.

These figures vary slightly depending on the perfume and the atomiser.

Filling is done by the millilitre, not up to the neck: the spray needs a little air to work.

And if you ordered 1 ml, it comes in a 2 ml bottle: it looks half empty, but your millilitre is all there, as stated on the label.

When filling, I sometimes add a little more than planned, never less. Take the least filled one as your reference: that's the stated amount, the others just have a small bonus.

No. Fragsplit focuses on decants and small sizes, so you can test and explore without buying a full bottle.

By hand, from the original bottle, into a new glass atomiser with an aluminium spray. Every decant is labelled, sealed and checked before shipping.

I prepare it when you order, not weeks in advance.

No, never. The liquid comes straight from the original bottle, with no alteration at all.

Like a perfume bottle: upright, away from light and heat. Avoid the bathroom (humidity, temperature changes) and above all a car in summer.

A little, especially 2 ml decants over several weeks. That's why every decant is prepared when the order is placed.

The 5 ml and 10 ml have a thread reinforced with PTFE (Teflon) tape against leaks and evaporation. On the 2 ml, I removed it: it reduced the seal instead of improving it.

A perfume's colour varies from one batch to another and depending on the original bottle. It can also darken slightly over time. This is normal and doesn't affect authenticity.

A clearly altered smell usually comes from heat or sunlight: if so, write to me.

The first time, you often need to press 3 or 4 times to prime the pump. If nothing comes out after that, send me a photo or a short video on WhatsApp: I'll find a solution.

Yes, with the same perfume, without cleaning. For a different perfume, clean it thoroughly first.

On the 5 ml and 10 ml, the PTFE tape on the thread is removed when refilling: put some back on to keep a good seal.

Yes. All sizes are under the 100 ml limit for liquids in hand luggage: put them in your clear bag and keep them upright.

Yes, it's updated automatically, in real time. In principle, you can't order more than what is actually available.

I don't announce fixed dates. Write to me to say you'd like it back: I'll do my best to restock it as soon as possible. Restocks are announced on the website and in the newsletter.

Yes, gladly. I'm open to all suggestions to grow the range: tell me which perfume you'd like to see on the website. Every suggestion counts when choosing the next new arrivals.

No, you can order without an account. An optional account lets you see your order history and check out faster next time.

Yes, as long as it hasn't shipped yet: message me as soon as possible on WhatsApp with your order number.

Already shipped? You can still return it if the decants are unopened (see "Can I return a decant?").

Yes, if the first one hasn't shipped yet. Let me know your two order numbers: I'll send everything in the same parcel.

Shipping is then adjusted to the total contents of both orders, and I'll refund you the difference.

Sign up for the newsletter: your 10% code arrives by email within a minute. You'll also get new arrivals and restocks.

• In Switzerland: TWINT, card (Visa, Mastercard), Apple Pay and Google Pay on compatible devices, or Klarna to pay later or in 3 instalments.
• In France: card only.

TWINT payment is made right after ordering: your confirmation email contains the TWINT number and the exact amount to send.

Your order stays "awaiting payment" until it's received, then I prepare it.

Yes. Payment is encrypted and processed by a PCI DSS–certified provider, with 3D Secure depending on your bank. I never have access to your card number.

It can happen. A payment method may be temporarily unavailable, for example during a technical issue at the provider, and it's then hidden at checkout. It usually comes back quickly.

In the meantime, you can choose another payment method or message me on WhatsApp: we'll find a solution together.

No bank transfers: payment is made when you order. If you'd rather pay later, choose Klarna at checkout: you can pay later or in 3 instalments.

Switzerland and France only.

The options offered adapt to what's in your cart.

I prepare orders Monday to Friday, within 24 to 48 hours (a little longer when demand is high). Orders placed at the weekend or on a public holiday are processed the next working day.

After that, allow 1 to 2 working days with A Mail, A Mail Plus and R. B Mail is a little slower.

By Colissimo, always in a rigid box with tracking. Dispatched every Saturday morning, arriving on average within 2 to 3 working days.

Card payment only.

As soon as it ships, you'll receive an email. With a tracked service (A Mail Plus, R or Colissimo), it includes your tracking number.

A Mail and B Mail have no tracking, but every shipment is photographed when dropped off at the post office.

The rigid box with signature (R). It's the only option insured by Swiss Post against loss, and it's handed over in person. I also recommend it if your letterbox isn't secure.

Yes, as long as the parcel hasn't left: message me quickly on WhatsApp or at info@fragsplit.ch.

Birthday, trip, gift? Write to me before ordering: I'll tell you honestly whether it's doable.

First check the tracking if your shipment has it, then your letterbox and any delivery notice. Still nothing? Write to me with your order number.

Good to know: once the parcel has been handed to the post office, only registered mail (R) is insured against loss.

Take photos of the parcel and the bottles, before and after opening if possible, and send them to info@fragsplit.ch with your order number, ideally within 48 hours (15 days at most). Every case is reviewed, and I always find a solution.

Write to me with your order number and a photo of what you received. If the mistake is mine, I'll fix it at my expense.

Yes, if it's unopened: bottle not primed, not used, shipping pouch intact.

• Request within 15 days of receipt via the return form, with photos.
• Return shipping at your expense, except for breakage or a mistake on my part.
• Refund after receipt and inspection, excluding the original shipping costs.

An opened decant can't be returned: that's exactly what the format is for, testing risk-free before a full bottle. But tell me what you didn't like: I'll gladly recommend perfumes closer to your taste.

If the parcel hasn't left yet, message me quickly: I'll correct the address free of charge.

If it has already shipped and the address is wrong or incomplete, or if the parcel isn't collected in time, the post office sends it back to me. I'll contact you and reship it once the address is corrected. The handling and reshipping fee of CHF 3.90 is then at your expense, even if the original delivery was free.

Yes, free of charge and with no obligation to buy. Tell me what you already wear (even mainstream), what you like or don't, and for which occasion: I'll reply personally, within 48 hours at most.

The easiest way: a discovery pack, 10% cheaper than the same decants bought individually. Or start from what you already wear: I'll suggest niche perfumes in the same spirit.

Not directly on the website for now, but it's possible on request: email me at info@fragsplit.ch or message me on WhatsApp, and I'll take care of it. Ideal when you don't know the person's taste yet.